Refund Policy | Tiejet

Refund Policy Last update 9 months ago

We want to make sure you are completely satisfied with the services provided on our platform. If you are not satisfied with the service, we offer a refund policy that guarantees your money back.


Refunds will be issued in the following circumstances:


1. The service was not delivered: If the seller did not deliver the service as outlined in the service description, you are entitled to a full refund.


2. The delivered service is not as described: If the service delivered by the seller is not as described in the service description, you are entitled to a full refund.


3. The service was delivered late: If the service was delivered after the delivery deadline specified in the service description, you are entitled to a partial refund.


4. The seller cancels the order: If the seller cancels the order for any reason, you are entitled to a full refund.


In order to request a refund, you must do so within 14 days of the service being marked as complete. If you do not request a refund within this time frame, the payment will be released to the seller.


To request a refund, please contact our customer support team with your order number and a detailed explanation of why you are requesting a refund. Our team will review your request and determine if you are eligible for a refund. Please note that we reserve the right to refuse a refund if we believe that the request is fraudulent or if the buyer has violated our terms of service. We also reserve the right to change our refund policy at any time without prior notice. Any changes to our refund policy will be posted on our website.


If you have any questions or concerns about our refund policy, please contact our customer support team for assistance. We are committed to ensuring that all of our users have a positive experience on our platform and we will do everything we can to resolve any issues that may arise.